Despite the hotel being virtually empty, our request was inexplicably denied. To top it all off, we requested a one-hour late checkout, asking for a checkout time of 12 pm instead of the standard 11 am. This lack of communication and mismanagement of the facilities ruined our evening plans and further highlighted the hotel's incompetence. However, upon reaching the pool, we were shocked to learn that children were not allowed after 6 pm, although we were specifically told by the reception that the pool is open until 9pm. When we inquired about the vouchers, we were informed that the manager had already left for the day (at 6 pm), and it took significant effort and argumentation to obtain them. The inclusion of (3) pool and gym vouchers seemed promising, but even this aspect was marred by the hotel's disorganization. This not only created an unhygienic environment but also posed a safety hazard. As a result, the dishwasher leaked and drained wastewater onto the kitchen floor. Even worse, the dishwasher was connected to the sewer through a flexible pipe that was carelessly dropped into the sink sewage system. It was incredibly frustrating to have a kitchen that was advertised as fully equipped but lacked even the most basic functionality. The stove top failed to heat up, rendering it useless for cooking, and the toaster didn't work at all. One of the major issues we encountered was with the so-called "fully equipped kitchen." However, none of the kitchen appliances were functional. The maintenance person who came to address the issue advised us to shower in the hot water, claiming it wasn't boiling. Only hot water was available, while the cold water faucet was malfunctioning.
Upon arrival, we discovered that one of the two showers in the apartment didn't work properly. From the very first day, it seemed that something was constantly going wrong, and the customer service we received was absolutely terrible. Our stay at Sanctum London Maida Vale in May 2023 was filled with disappointment and frustration. Lopesan Costa Bavaro Resort Spa & Casino.Hotels near Heythrop College, University of London.Hotels near London School of Jewish Studies.Hotels near Regent's American College London.Hotels near British College of Osteopathic Medicine.Hotels near The American University in London.Hotels near Iyengar Yoga London Maida Vale.Hotels near Minamo Foods Cookery School.Hotels near Ben Uri Gallery and Museum, London: Art, Identity, Migration.Hotels near Iyengar Yoga Institute South London.Hotels near St Augustine’s Kilburn Church.Hotels near Energie Fitness Gym Kilburn.
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